Privacy Policy

Last Updated: 21 September 2026

Lapisona UK (“Lapisona”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, https://lapisona.co.uk/, purchase products from us, contact our team, or otherwise interact with our services.

This policy is intended to explain our privacy practices in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, where applicable.

By using our website, you acknowledge that you have read and understood this Privacy Policy. Where consent is required by law, we will request it before carrying out the relevant processing.

1. About Lapisona

Lapisona UK provides networking hardware and related technology products to customers seeking dependable connectivity solutions for business and other environments.

Our website allows customers to browse networking products, place orders, contact us with enquiries, and request guidance regarding hardware selection and network requirements.

For privacy-related questions, you can contact us using the details provided at the end of this policy.

Business Name: Lapisona UK

Business Address: 139 Eswyn Road, London, SW17 8TW, United Kingdom

Email: info@lapisona.co.uk

Telephone: 0208 050 2551

2. Information We Collect

We may collect personal information that you provide directly to us, as well as certain information generated automatically when you use our website.

The type of information collected depends on how you interact with Lapisona.

2.1 Information You Provide

This may include:

  • Full name.
  • Billing and delivery address.
  • Email address.
  • Telephone number.
  • Account login information.
  • Order and purchase details.
  • Payment-related information.
  • Product enquiries and correspondence.
  • Information provided when requesting a quotation or network planning guidance.
  • Feedback, reviews, and other communications.
  • Marketing preferences.

You should only provide information that is accurate and relevant to your interaction with us.

2.2 Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

  • IP address.
  • Browser type and version.
  • Device type and operating system.
  • Website pages visited.
  • Date and time of visits.
  • Referring website addresses.
  • General browsing and interaction data.
  • Cookie identifiers and similar technical information.

This information helps us maintain website functionality, improve performance, and understand how visitors use our services.

3. How We Use Your Personal Information

We use personal information only where we have a valid lawful basis and for legitimate business purposes.

Depending on your interaction with us, we may use your information for the following purposes.

3.1 Processing Orders and Payments

We use your information to:

  • Process and fulfil orders.
  • Arrange delivery of purchased products.
  • Confirm and provide updates about orders.
  • Process payments, refunds, and related transactions.
  • Manage customer accounts.
  • Maintain transaction records.
  • Communicate with you about purchases.

Payment transactions may be processed through third-party payment providers. We do not generally need to store your complete payment card details ourselves.

3.2 Responding to Enquiries

If you contact us about networking equipment, product availability, technical specifications, quotations, or other services, we may use your contact information to respond and provide appropriate assistance.

3.3 Network Planning and Product Guidance

Where you request assistance with selecting networking hardware or planning a network setup, we may process information you voluntarily provide, such as:

  • Site requirements.
  • General project details.
  • Floor plans or layout information.
  • Connectivity requirements.
  • Number of users or connected devices.
  • Product preferences.

We use this information to help identify products or configurations that may suit your requirements.

Please avoid sending confidential information that is not necessary for your enquiry.

3.4 Managing Customer Accounts

Where account functionality is available, we may use your information to:

  • Create and maintain your account.
  • Authenticate your login.
  • Provide access to order history.
  • Manage account preferences.
  • Assist with account-related enquiries.

3.5 Improving Our Website and Services

We may analyse website usage and customer feedback to:

  • Improve website navigation.
  • Enhance product presentation.
  • Identify technical problems.
  • Improve website performance.
  • Develop better customer experiences.
  • Understand customer interests and requirements.

3.6 Marketing Communications

Where permitted by law and, where required, with your consent, we may send you information about:

  • New products.
  • Special offers.
  • Promotions.
  • Networking solutions.
  • Company updates.
  • Relevant services.

You can unsubscribe from marketing communications at any time.

3.7 Fraud Prevention and Website Security

We may process technical and transactional information to:

  • Detect suspicious activity.
  • Prevent fraudulent transactions.
  • Protect our website and customers.
  • Investigate security incidents.
  • Maintain the integrity of our services.

3.8 Legal and Regulatory Requirements

We may use or disclose personal information where necessary to:

  • Comply with legal obligations.
  • Maintain required business records.
  • Respond to lawful requests.
  • Establish or defend legal claims.
  • Protect our legal rights and legitimate interests.

4. Legal Bases for Processing Personal Data

Where UK GDPR applies, we rely on one or more of the following lawful bases to process personal information.

Contractual Necessity

We may process information where it is necessary to fulfil a contract with you or take steps at your request before entering into a contract.

For example, processing an order and arranging delivery.

Legal Obligations

We may process information to comply with applicable laws, including accounting, taxation, and other regulatory requirements.

Legitimate Interests

We may process information where necessary for our legitimate business interests, provided those interests do not override your fundamental rights and freedoms.

Examples may include website security, fraud prevention, service improvement, and managing customer relationships.

Consent

We may rely on your consent for activities such as certain marketing communications or the use of non-essential cookies where consent is legally required.

You may withdraw consent at any time. Withdrawal does not affect processing carried out lawfully before consent was withdrawn.

5. Sharing Your Personal Information

We do not sell your personal information to third parties.

We may share relevant personal information with trusted organisations where necessary to operate our business, provide services, or comply with legal requirements.

These may include:

Payment Providers

Payment service providers may process transaction information to authorise and complete payments securely.

Delivery and Logistics Partners

We may share relevant delivery information with courier and logistics providers to fulfil orders.

Website Hosting and Technology Providers

We may use service providers that support website hosting, maintenance, security, technical infrastructure, and data management.

Analytics and Marketing Providers

Where applicable and legally permitted, we may use analytics or marketing service providers to understand website performance and manage communications.

Professional Advisers

We may share information with accountants, legal advisers, insurers, or other professional advisers where reasonably necessary.

Government Authorities and Law Enforcement

We may disclose information where required by law, court order, or lawful regulatory request.

We expect third-party service providers handling personal information on our behalf to maintain appropriate confidentiality and security measures.

6. Payment Processing

Our website may offer payment services through third-party payment providers, including PayPal or other payment platforms made available at checkout.

When you make a payment, the relevant provider may collect and process payment and transaction information in accordance with its own privacy policy and terms.

We recommend reviewing the privacy policies of the payment providers you use.

We do not generally store complete payment card numbers on our own systems.

7. Cookies and Similar Technologies

Our website uses cookies and similar technologies to support functionality, improve user experience, analyse website usage, and potentially support marketing activities.

Cookies are small text files stored on your device when you visit a website.

7.1 Essential Cookies

These cookies may be necessary for functions such as:

  • Shopping basket operation.
  • Customer account sessions.
  • Secure login.
  • Checkout functionality.
  • Website security.

Some essential cookies cannot be disabled without affecting website functionality.

7.2 Analytics Cookies

Where implemented, analytics cookies help us understand:

  • How visitors navigate our website.
  • Which pages receive the most engagement.
  • How website performance can be improved.
  • Whether technical problems affect users.

7.3 Marketing Cookies

Where used and where required, marketing cookies may help measure advertising campaigns or provide more relevant promotional content.

Non-essential cookies will be used in accordance with applicable consent requirements.

7.4 Managing Cookies

You can manage or restrict cookies through your browser settings or any cookie preference controls provided on our website.

Disabling certain cookies may affect the availability or functionality of some website features.

For further details, please refer to our Cookie Policy, where available.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against:

  • Unauthorised access.
  • Accidental loss.
  • Misuse.
  • Unauthorised disclosure.
  • Alteration or destruction.

Our safeguards may include:

  • Restricted access to personal information.
  • Secure authentication procedures.
  • Encryption of data transmitted through appropriate website connections.
  • Security monitoring and maintenance.
  • Regular reviews of our security practices.
  • Appropriate controls for third-party service providers.

Although we work to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including:

  • Processing customer orders.
  • Providing customer support.
  • Managing accounts.
  • Maintaining financial and business records.
  • Complying with legal obligations.
  • Resolving disputes.
  • Preventing fraud and protecting our legitimate interests.

Retention periods depend on the nature of the information, the purpose for which it was collected, and applicable legal requirements.

When information is no longer required, we will take reasonable steps to securely delete or anonymise it where appropriate.

10. International Data Transfers

Some third-party service providers we use may process personal information outside the United Kingdom.

Where personal data is transferred internationally, we will take appropriate steps to ensure that the transfer complies with applicable data protection legislation.

Where required, suitable safeguards will be used to protect your information during international transfers.

11. Marketing Communications

If you subscribe to receive marketing communications from Lapisona, we may use your contact details to send information about products, offers, services, and updates.

We will obtain consent where required by applicable law.

You can stop receiving marketing emails at any time by:

Unsubscribing from marketing communications will not prevent us from sending essential service-related messages, such as order confirmations or important account notifications.

12. Customer Reviews and Feedback

If you submit a product review, testimonial, or other feedback, we may use the information you provide to display and improve customer experiences, subject to applicable law and any permissions required.

Where reviews are published publicly, please avoid including personal information that you do not wish to share.

If you believe published content contains inaccurate personal information, you may contact us to request a review.

13. Third-Party Websites and Services

Our website may contain links to third-party websites, payment platforms, social media services, or other external resources.

These third parties operate independently and have their own privacy policies and terms.

Lapisona is not responsible for the privacy practices, security, or content of external websites that we do not control.

We encourage you to review the privacy policies of any third-party services you access.

14. Your Data Protection Rights

Under applicable UK data protection law, you may have rights concerning your personal information.

These may include:

Right of Access

You may request a copy of the personal data we hold about you.

Right to Rectification

You may ask us to correct inaccurate or incomplete personal information.

Right to Erasure

You may request deletion of your personal information where there is no lawful reason for us to retain it.

Right to Restrict Processing

You may ask us to limit how we use your information in certain circumstances.

Right to Object

You may object to certain processing activities, including direct marketing and processing based on legitimate interests where applicable.

Right to Data Portability

You may request certain personal information in a structured, commonly used, machine-readable format where the legal requirements are met.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw that consent at any time.

These rights are subject to legal conditions and exemptions.

To exercise your rights, please contact us using the details provided below.

We may need to verify your identity before responding to a request.

15. Children’s Privacy

Our website is intended for general audiences and is not specifically directed at children.

We do not knowingly collect personal information from children in circumstances where applicable law requires parental or guardian consent and that consent has not been obtained.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can investigate.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes in our services.
  • Updates to applicable laws.
  • Changes to our technology or business practices.
  • Improvements to our privacy procedures.

Any revised version will be published on this page with an updated revision date.

We encourage you to review this policy periodically to remain informed about how we handle personal information.

Last Updated: 21 September 2026

17. Contact Us

If you have questions about this Privacy Policy, wish to exercise your data protection rights, or want to raise a concern about our handling of personal information, please contact us.

Lapisona UK

Address: 139 Eswyn Road, London, SW17 8TW, United Kingdom

Email: info@lapisona.co.uk

Telephone: 0208 050 2551

We will handle privacy enquiries in accordance with applicable data protection legislation and respond within the relevant statutory timeframe where applicable.