Help & Support
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0208 050 2551
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info@lapisona.co.uk
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139 Eswyn Road, London SW17 8TW
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FAQ
I need help with…
Some of the most common things to consider when choosing network hardware.
What happens if my item is faulty?
We’re sorry to hear you’re having trouble with an item.
We’re happy to offer you an exchange, a refund or something else. Just answer a few quick questions to get started.
Can you price match?
We can price match before or after you buy – we’ll even price match 7 days after your purchase!
How can I return, cancel or exchange an item?
Want to return an item? No problem!
We’re happy to offer you an exchange, a refund or something else. Just answer a few quick questions to get started.
How can I get help buying an item ?
We’re always happy to help with whatever you need.
If you need help buying an item, you can discuss what you want with one of our friendly team.
Theres also lots of help on hand if you want to extend a warranty or buy one of our additional services
Does my item have a warranty?
All our items come with a standard 12-month warranty, effective from the day of purchase. Some manufacturers offer warranties longer than 12 months – please check your item for specific warranty details.